If you have an issue to use Modulo Player Kinetic, read carefully this page:
Application doesn’t start and there is no message:
First, check on this page that your hardware and software configurations meet the minimum configuration required.
Double check that you have the minimum OpenGL version required by visiting this page.
Codemeter application error message with Modulo Kinetic Designer 2D:
If you have the following popup, it means that you have an issue with the activation of Modulo Kinetic Designer 2D on your Modulo Pi key:
It might be an issue with the USB dongle. Check on this page that you have followed all necessary steps.
If you have the following popup, it means that you have installed the wrong version of Modulo Kinetic Designer.
You need to install the Modulo Kinetic Designer 2D version.
Go on this page for more information.
If you did not succeed, go to the Codemeter troubleshooting dongle page.
Codemeter application error message with Modulo Kinetic Designer 2D+3D:
If you have the following popup, it means that you have an issue with the activation of Modulo Kinetic Designer 2D+3D on your Modulo Pi key:
It might be an issue with the USB dongle. Check on this page that you have followed all necessary steps.
If you have the following popup, it means that you have installed the wrong version of Modulo Kinetic Designer.
You need to install the regular Modulo Kinetic Designer version.
Go on this page for more information.
If you did not succeed, go to the Codemeter troubleshooting dongle page.
Other issues:
Go on the complete troubleshooting overview page and check if there is something related to your issue.
If it is still not working, contact our support team.
Need more help with this?
Don’t hesitate to contact us here.