Dongle issue

You installed your application. Your dongle is connected, and you have a Codemeter popup error.

You have a Modulo Player Lite license:

If you have the following popup, it means you have an issue with the activation of Modulo Player Lite on your dongle:

There might be an issue with the dongle.
Check on this page that you have followed all necessary steps.

If you have the following popup, it means you installed the wrong version of Modulo Player.
You need to install the Modulo Player Lite version.
Go on this page for more information.

You have a regular Modulo Player:

If you have the following popup, it means you installed the wrong version of Modulo Player.
You have installed the Modulo Player Lite version, while you need to install the Modulo Player version.

If there is still an issue, follow the following steps:

Check on your Remote that you have the good license:

Open the Modulo Player Remote, go on the control panel.
Click on Settings, then go to the License tab.

First, check that the dongle is detected.
Then check that your Modulo Player is on the list.
Check that the version is not outdated if there is a date limitation.

No dongle visible:

We will check more in depth using Codemeter tools.

Go to the taskbar and double click on the Codemeter icon:

Then check that the dongle is visible in the list.

If you have this, your dongle is not detected.
Check the connection of the dongle.
If it is still not detected, Contact our support team.

If the dongle is listed, it means that the dongle is correctly detected and that you have an issue with the license.
Click on Administration web.

After clicking on Administration web, you have access to all licenses available in your dongle.
Check if it is correct.

If you have still an issue, you need to Contact our support team.

The license is not available:

If it is for Modulo Player Lite, check that you have correctly installed the license in the dongle.
Check on this page that you have followed all necessary steps.

If it is a regular Modulo Player media server, Contact our support team.